Policies
Fulfillment Policy
At Evans-Olsen, our commitment to client satisfaction is at the core of everything we do. This
fulfillment policy outlines our approach to delivering creative, interactive and brand agency services,
ensuring transparency and mutual understanding between Evans-Olsen and our esteemed clients.
Service Provision and Fulfillment
The provision and fulfillment of our services, including web development, design, digital marketing, and
other digital solutions, are subject to the terms and conditions outlined in the Master Service
Agreement (MSA) and/or Statement(s) of Work (SOP) established between Evans-Olsen and the client. The
specifics regarding project timelines, deliverables, and the scope of services will be governed by the
individual terms of each MSA and/or SOW.
Project Timelines and Delivery
Evans-Olsen is committed to adhering to the project timelines agreed upon in each client's MSA and/or
SOW. We strive to deliver high-quality services within the defined timeframe, and any necessary
adjustments or updates to project timelines will be communicated promptly and managed according to the
provisions outlined.
Support and Maintenance
Support and maintenance services, if included as part of the MSA and/or SOW, will be provided in
accordance with the agreed-upon terms. Our team is dedicated to offering timely assistance to ensure the
optimal performance and satisfaction of our clients.
Changes and Cancellations
Requests for changes or cancellations of services are subject to the terms detailed in the respective
MSA and/or SOW. Clients wishing to modify the scope or direction of their projects should consult their
MSA for guidance on the process and any potential implications.
Contact Information
For any questions, concerns, or specific inquiries related to our services or your ongoing projects,
please contact your relationship representative. We are happy to assist.
Privacy Policy
Evans-Olsen does not directly gather, request, nor process data from users that visit our website beyond generally anonymized usage analytics that are captured by our hosting and web service providers. This website does not engage in ad targeting, digital fingerprinting, or other activities that may compromise your privacy as a user. In the event that any user data becomes shared with us through this website, no personally identifiable data will be sold nor provided to a third-party at any time unless requested and/or required as a part of any relevant legal proceedings.
Client Support
If you are an existing client and have any general questions and/or need further support, please contact info@evans-olsen.com.
Last Updated → 20 February 2024